Careers that Change Lives

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

As the Analyst, you will be providing a professional level of eBusiness support to customer care, field sales staff and customers by possessing a broad knowledge of Medtronic products and policies. Support may include troubleshooting technical issues, performing root cause analyses, implementing

resolutions, and educating others on how to use eBusiness tools to accomplish key business needs.

Work in partnership with business partners across multiple departments and business units to

improve the user experience. Support new functionality of the channels by sharing knowledge and

testing functionality.

A Day in the Life

• Support Customer Care Operations in all e-Business and e-Commerce related matters.

• Effectively and independently navigate inquiries and requests from external and internal customers.

• Configure and maintain e-Business objects, such as e-orders, -invoices and others.

• Analyze electronic order flows based on data from SAP / Power BI / Process Mining.

• Identify and recommend process improvements based on data analysis and customer feedback.

• Seek out and drive opportunities to improve technology through improved designs and process improvements.

• Organize, lead, and facilitate cross-channel eBusiness issue resolution in partnership with cross-functional teams outlining projects and priorities based on process improvement recommendations.

Must Haves

• Strong analytical skillset that allows easily to understand complex issues in a complex environment.

• Advanced MS Excel experience, ideally combined with basic knowledge using SQL queries.

• Organized and motivated to work in a team to achieve the expected result.

• Positive attitude combined with readiness and willingness to take up unexpected challenges.

• Strong presentation skills to present data analysis with conclusions and recommendations

• Very good knowledge of English, additional language will be an advantage.

Nice to Haves

• Professional experience in a corporate environment (internships, regular employment)

• Work experience with external vendors/providers/software. (ex. EDICOM/GHX/Webmethods).

• SAP or similar ERP software knowledge.

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment

• Annual Incentive Plan % depending on company results

• Pension scheme and group discount on healthcare insurance

• Training possibilities via Cornerstone/Skills Lab

• Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.

Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

Your Answer

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#LI-Hybrid

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.