Description

As Amazon Web Services (AWS) continues to build upon the world’s largest Cloud Computing Infrastructure, we need Server Engineers to maintain our highly reliable, scalable, low-cost physical infrastructure that powers businesses and individuals all around the world, connecting our customers to their customers.

About The Role

Data Center Operations (DCO) Technicians are a part of the Infrastructure Operations Team, the backbone of AWS that supports our rapidly growing AWS business and customers 24/7. DCO Technicians maintain the infrastructure, including servers, network devices and other components and parts, ensuring we continue to raise the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

This role is a unique opportunity to work in some of the most cutting-edge Data Centers in the world. Amazon Data Centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

A Data Center Technician may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:

Problem Solving:

Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:

• Escalation point and technical troubleshooter for all Systems and Network hardware problems

• Deep diving into Linux server issues

• XEN service virtualization troubleshooting

Technical:

• Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical

• Remediation of physical layer outages, both Systems & Network

• Remediation or recovery of physical power issues on racks

• Participate in Data Center power & cooling events

Operations:

• Install & configure racks of hosts in line with internal SLAs

• Triage & resolve trouble tickets for all devices in your region

• Data Center point of contact for all High Severity issues

• Physical replacement of server and network device parts

• Ensure correct rotation of parts & spares

• Help define metrics to increase our customer uptime

• Enforcing Amazons Security Best Practices

• Interact with third party vendors & contractors

• Contribute ideas to improve operational efficiency

• Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs

Project Management:

• Participate in and deliver on a number of high impact small to mid-scale projects

• Participate in team meetings for metric analysis and project status updates

• Help build the world’s largest Cloud infrastructure

Mentoring:

• Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring:

• Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews

You would need a valid driving license for this role.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Västerås, SWE

Basic Qualifications

• Server Hardware Troubleshooting experience

• Network Hardware knowledge: Copper and Optical Fiber Cabling, Switches, Routers

• Solid Understanding of Linux/Unix Administration

Preferred Qualifications

• Bachelor degree or equivalent formal qualification in IT related field.

• Experience with Linux and network protocols in Data Center.

• Proficient with ticketing systems and Change Management Systems (CMS).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.