One of our clients in Kanata Ontario are looking for IT support technicians for a POS environment providing good customer service. On site 5 days per week, regular work hours.

WHAT YOU’LL DO

· Help solve operational problems.

· Monitor the function of software releases and assign alerts to the appropriate team members.

· Act as a front-line warrior in the identification of alerts and follow up on tickets in over 6000 US stores.

· Act in both pro-active and reactive manner to assess issues and create ad hoc solutions.

· Decipher problems and translate them into straightforward, polished, engagingly communicated solutions.

· Lead meetings and train others on problems and resolutions.

· Gain a deep understanding of products and services while documenting process steps to help engineers debug the problem and to create documentation.

· Develop, organize, and write procedure manuals, technical specifications, and process documentation.

· Assess of making use of AI tools for client support.

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.